Refund Policy Last updated: September 16, 2026 nova-r accepts return or refund requests for items that arrive damaged, defective, incorrect, or materially not as described. A request must be submitted within 30 days after confirmed delivery. Eligible Issues The item arrived damaged in transit The item is defective or cannot be used as described The item received is different from the item ordered The item is materially different from its product-page description Items and Situations Not Eligible Change-of-mind, buyer's-remorse, or personal-preference returns, except where a statutory cancellation right applies A customer selected the wrong product, flavor, size, or quantity Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items, unless the condition is directly related to an eligible reported defect Returns sent without prior authorization Nothing in this policy limits rights that cannot be waived under applicable consumer law. How to Request a Return or Refund Email support@nova-r.shop within 30 days after delivery. Include the order number, checkout email address, a description of the issue, and clear photos or video of the product and packaging. Do not send an item until return instructions are issued. Return Shipping and Fees For an approved damaged, defective, incorrect, or materially not-as-described claim, nova-r will provide return instructions and, when a physical return is required, a prepaid return label or reimbursement for the approved return-shipping cost. No restocking fee is charged for an approved eligible claim. Approved returns are sent to: nova-r Returns 265 N Ferris St Powell, WY 82435 United States Inspection and Resolution After an approved return is received, we inspect it against the reported issue. An approved claim may be resolved with a refund, replacement, or another solution accepted by the customer and permitted by law. A claim may be denied if the returned item does not match the order or approved reason, or if requested evidence is not provided. Refund Timing Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Banks and card issuers may require an additional 5 to 10 business days to post the credit. We do not control financial-institution processing times. Contact Email: support@nova-r.shop Phone: 3154645696